Bella Rae Cosmetics strives to ensure that all deliveries are received in perfect condition. If however, you are unsatisfied please contact hello@bellarae.com.au within 24 hours and we will endeavour to correct the issue in a timely manner. The cost of returning damaged or faulty goods is the responsibility of the purchaser.
Bella Rae Cosmetics does not offer refunds for change of mind. Credits or replacements are only offered in instances where items are faulty, damaged or incorrectly selected by our packing and shipping team. All incorrectly shipped items remain the property of Bella Rae Cosmetics and must be returned at no cost to the unintended recipient.
We advise all customers to exercise care when selecting products online as we do not refund or exchange for incorrect colour selections.
